Globe Shop & Pay: Digital Retail is Focus of New Globe Store


Globe elevates the customer experience with focus on digital retail in the new Globe Store format; while keeping them safe with its new store concept that combines traditional brick-and-mortar with digital services.

Called Shop & Pay, the hybrid offering is a one-stop shop for all of Globe essential products and services. It was introduced as part of Globe’s annual 917 Day or September celebration inspired by its most iconic prefix: 0917. This month, Globe makes it a point to show its appreciation to its loyal customers through these innovations that can uplift their lives.

Globe Shop & Pay with Richard Ong
Globe Shop & Pay

Globe provides today’s life-enabling essentials packaged in a reinvented retail experience centered on customer care and safety. With the pandemic and the growing adoption of digital technologies, we saw a big opportunity to mix online and on-ground retail experience for our customers,” said Bernie Llamzon, Globe EVP for Channel Management.

With the resurgence of COVID-19 cases, customers are looking for an alternative, safe, and convenient way to do their transactions in the new normal, thus, the rapid shift to digital.

Richard Ong
Hosts Winnie Cordero and Richard Ong
Globe launches Shop & Pay
Globe launches QR codes

The Globe Shop & Pay digital kiosks will help address customer hesitancy to visit and transact in physical stores. Instead, customers can use a digital touchscreen display in purchasing products and availing services. QR codes can be scanned, leading to online shops for payment and delivery requests.

To learn more about the different products, customers can use the “lift and learn” option. Once a demo unit is lifted, the video displayed will be interrupted to show the features of the phone and the corresponding hero offer bundled with it. If two demo units are lifted, a comparative table will appear to show both phone features and plan offers.

Globe Shop & Pay QR Codes can be scanned
Shop & Pay Globe
Globe Shop & PayLift and Learn” Option

The digital displays also educate customers of available digital channels, highlighting mobile applications such as GlobeOne, GCash, and Globe At Home apps to help in the transition towards digital transformation.

Likewise, there are vending machines in the Globe Shop & Pay kiosks for bills payment, GCash cash-in, load top-up, or buying prepaid call cards and SIM cards.

 Media Press Conference
Globe Shop Pay
Vending Machine in the Globe Shop & Pay

This initiative is part of Globe’s commitment to the United Nations Sustainable Development Goals (UN SDG), specifically UN SDG No. 9 which emphasizes the roles of infrastructure and innovation as crucial drivers of economic growth and development. Globe upholds the UN Global Compact Principles and contributes to 10 UN SDGs.

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